terms and conditions

Welcome to our website matuchocolate.com ("Website"). These Terms and Conditions of Use govern the access to and use of matuchocolate.com. The access to and use of this website as well as the purchase of products on matuchocolate.com are based on the assumption that these Terms and Conditions of Use have been read, understood and accepted by you.
This website is managed and maintained by
Amata Terra Snc ("Provider"), with registered office in Italy at Via Francesco Petrarca 24-28, 83047, Lioni (AV), and VAT number IT 02812240642. "matù chocolate ®" is a registred mark of Amata Terra Snc.

Request for further information can be made through our Customer Service or sent to the address: info@matuchocolate.com. If you need any assistance, go to the Customer Service area, where you will find information on orders, shipping, returns of products purchased on matuchocolate.com, refunds, a registration form, tips and other general information on the services provided by matuchocolate.com.

For any other legal information, go to the sections: Terms and Conditions of Sale, Returns Policy and Privacy Policy section on matuchocolate.com. The Provider may amend or simply update all or part of these Terms and Conditions of Use. Any amendment or update of the Terms and Conditions of Use shall be posted for our users on the Home Page of matuchocolate.com as soon as such amendments or updates have been made and shall be binding as soon as they are published on the web site in this section. Therefore, you should regularly access this section on the web site in order to check the publication of the most recent and updated Terms and Conditions of Use of matuchocolate.com. If you do not agree to all or part of the matuchocolate.com's Terms and Conditions of Use, please do not use our web site.

The access to and use of matuchocolate.com, including display of web pages, communication with Provider, downloading product information and making purchases on the web site, are carried out by our users exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity. Remember that you will be liable for your use of matuchocolate.com and its contents. The Provider shall not be considered liable for any use of the web site and its contents made by its users that is not compliant with the laws and regulations in force, without prejudice to Provider's liability for intentional torts and gross negligence.

In particular, you will be liable for communicating information or data which is not correct, false or concerning third parties (in the event such third parties have not given their consent) as well as for any improper use of such data or information.

1. Privacy Policy

We recommend that you read the Privacy Policy which also applies in the event that users access to matuchocolate.com and use the relevant services without making purchases. The Privacy Policy will help you understand how and for what purposes matuchocolate.com collects and uses your personal data.

2. Intellectual Property Rights

All content included on this Site, such as works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colours, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions and software (collectively, "Content"), is the property of Amata Terra Snc, ("matù chocolate ®"), an Italian company whose registrered office is located at Via Francesco Petrarca 24-28 - 83047 Lioni (AV), and is protected by national and international copyright and other intellectual property laws. You may not reproduce, publish, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the Content without the prior express written consent of Amata Terra Snc.

Amata Terra Snc shall have the exclusive right to authorize or prohibit in their sole discretion any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, in whole or in part, the Content. Amata Terra Snc shall have the right, at any time, to claim the authorship of any Content posted on this Site and to object to any use, distortion or other modification of such Content.

Any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, the Content expressly authorized in writing by Amata Terra Snc shall be carried out by you for lawful purposes only and in compliance with all applicable laws.

3. Links to Other Web Sites

matuchocolate.com may contain links to other web sites which are in no way connected to matuchocolate.com or the Provider. The Provider does not control or monitor such third party web sites or their contents. The Provider shall not be held liable for the contents of such sites and/or for the rules adopted by them in respect of, but not limited to, your privacy and the processing of your personal data when you are visiting those web sites. Please, pay attention when you access these web sites through the links provided on matuchocolate.com and carefully read their terms and conditions of use and their privacy policies. Our Terms and Conditions of Use and Privacy Policy do not apply to the web sites of third parties. matuchocolate.com provides links to other web sites exclusively to help its users in searching and surfing the Internet and to allow links to web sites on the Internet. When the Provider provides links to other web sites, the Provider does not recommend that to its users access these web sites and it does not provide any guarantees to their web content or to services and products supplied and sold by these web sites to Internet users.

4. Links to matuchocolate.com

Please, contact the Provider at the following e-mail address: info@matuchocolate.com if you are interested in linking the Home page of matuchocolate.com and other web pages which can be publicly accessible. You are requested to contact the Provider for requesting our consent to linking matuchocolate.com. The Provider grants links to matuchocolate.com free of charge and on a non-exclusive basis. The Provider is entitled to object to certain links to its web site in the event that the applicant who intends to activate links to matuchocolate.com has, in the past, adopted unfair commercial or business practices which are not generally adopted or accepted by the market operators, or has made unfair competition activities vis-à-vis the Provider or the latter's suppliers, or when the Provider fears that such practices or such activities might be adopted by the applicant in the future. In any event, it is forbidden to post deep links (such as deep frames) to matuchocolate.com or to use unauthorized meta-tags without the Provider consent.

5. Disclaimer on Content

The Provider does not warrant that the contents of the web site are appropriate or lawful in other Countries outside Italy. However, in the event that such contents are deemed to be unlawful or illegal in some of these Countries, please do not access this web site and, where you nonetheless choose to access it, we hereby inform you your use of the services provided by matuchocolate.com shall be your exclusive and personal responsibility. The Provider has also adopted measures to ensure that the content of matuchocolate.com is accurate and does not contain any incorrect or out-of-date information. However, the Provider cannot be held liable for the accuracy and completeness of the content, except for its liability for tort and gross negligence and as otherwise provided for by the law.

Moreover, the Provider cannot guarantee that the web site will operate continuously, without any interruptions and errors due to the connection to the Internet. In the event of any problem in using our web site please contact our Customer Service by visiting our Customer Service area or write to the following e-mail address: info@matuchocolate.com. A Provider representative will be at your disposal to assist and help you to restore your access to the web site, as far as possible. At the same time, please contact your Internet services provider or check that each device for Internet connection and access to web content is correctly activated, including your Internet browser. The dynamic nature of the Internet and web content may not allow matuchocolate.com to operate without any suspensions, interruptions or discontinuity due to updating the web site. The Provider has adopted adequate technical and organizational security measures to protect services on matuchocolate.com, integrity of data and electronic communications in order to prevent unauthorized use of or access to data, as well as to prevent risks of dissemination, destruction and loss of data and confidential/non confidential information regarding users of matuchocolate.com, and to avoid unauthorized or unlawful access to such data and information.

6. Our Business Policy

The Provider has adopted a business policy; its mission consists of selling products through its services and its web site to "consumer" only. "Consumer" shall mean any natural person who is acting on matuchocolate.com for purposes which are outside his or her trade, business or professional activity (if any). If you are not a consumer, please do not use our services for purchasing products on matuchocolate.com. The Provider shall be entitled to object to the processing of purchase orders from persons other than consumers and to any other purchase order which does not comply with the Terms and Conditions of Sale and these Terms and Conditions of Use.

7. Governing Law

These Terms and Conditions of Use are governed by Italian law.

 

Terms and Conditions of Sale

The following Terms and Conditions of Sale govern the offer and sale (together with the documents referred to below, including the Terms and Conditions of Use, Returns Policy and Privacy Policy) of products on our website ("matuchocolate.com"). Please read these terms and conditions carefully before ordering any products. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions. The products purchased on matuchocolate.com are directly sold by Amata Terra Snc ("the Vendor") with registered office in Italy at Via Francesco Petrarca, 24-28, 83047, Lioni (AV), VAT number IT 02812240642. "matù chocolate ®" is a registred mark of Amata Terra Snc.

Request for further information can be made through our Customer Service or sent to the address: info@matuchocolate.com. If you need any assistance, go to the Customer Service area, where you will find information on orders, shipping, refunds and returning products purchased on matuchocolate.com, a registration form, tips and other general information on the services provided by matuchocolate.com.

For any other legal information, go to the sections: Terms and Conditions of Use, Returns Policy and Privacy Policy section on matuchocolate.com.

1. Our Business Policy

1.1 The Vendor offers products for sale on matuchocolate.com and its e-commerce business services are available exclusively to its end users, i.e. the "Consumers".

1.2 "Consumer" shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on matuchocolate.com.

1.3 The Vendor reserves the right not to process orders received from users who are not "Consumers" and any other order which does not comply with the Vendor's business policy.

1.4 These Terms and Conditions of Sale (together with the documents referred to herein) regulate the offer, transmission and acceptance of purchase orders relating to products on matuchocolate.com between the users of matuchocolate.com and the Vendor.

1.5 The Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties that are on matuchocolate.com through links, banners or other hypertext links. Before sending orders and purchasing products and services from those third parties, we recommend that you verify the third party's terms and conditions, since the Vendor shall under no circumstances be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between the users of matuchocolate.com and third parties.

2. How to Execute a Contract with the Vendor

2.1 To place an order for the purchase of one or more products on matuchocolate.com, you must fill out the online order form and send it electronically to the Vendor, following the relevant instructions.

2.2 The order form contains a summary of these Terms and Conditions of Sale, information on the main characteristics of each product ordered and corresponding unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and delivery costs and the terms and conditions for returning purchased products.

2.3 An order shall be deemed to have been submitted when the Vendor receives your order form electronically and the order information has been verified as correct.

2.4 Before submitting your order form for the purchase of products, you will be asked to carefully read the Terms and Conditions of Sale, to print a copy using the print option and to save or reproduce a copy there of for your own personal use.

2.5 The order form will be filed in our data base for the time required to process your order and as provided by law. 

2.6 Before submitting the order form, you will be asked to identify and correct possible input errors.

2.7 English is the language used for executing contracts with the Vendor.

2.8 After your order form has been submitted, the Vendor will process your order.

2.9 The Vendor may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that the Vendor has not carried out your purchase order specifying the reasons thereof. If the products displayed on matuchocolate.com are no longer available at the time of your last access and once the Vendor has received your order form, the Vendor shall inform you of the unavailability of the ordered products within thirty (30) days from the day after Vendor has received your order. If the order form has been sent and the price has been paid for items that are no longer available, the Vendor will refund the amount paid for those items.

2.10 By submitting an order form to and making a contract with the Vendor, you unconditionally accept and undertake to observe the provisions of these Terms and Conditions of Sale. Should you not agree with certain provisions of these Terms and Conditions of Sale, please do not submit your order form for the purchase of products on matuchocolate.com.

2.11 By submitting an order form, you agree and accept these Terms and Conditions of Sale as well as further conditions contained on matuchocolate.com, even through links, including the Terms and Conditions of Use and Privacy Policy of matuchocolate.com.

2.12 Upon submission of an order form, the Vendor shall send you a purchase order receipt e-mail, containing a summary of the information related to the order form (Terms and Conditions of Sale, the products' main characteristics, detailed information on the price, terms of payment, return policy and shipping costs).

3. Guarantees and Product Price Indication

3.1 On matuchocolate.com, we only offer products marked with the "matù chocolate ® " trademark. These products are directly produced by Amata Terra Snc.

3.2 The Vendor does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.

3.3 The main characteristics of products are shown on matuchocolate.com on each product page. The products offered for sale on matuchocolate.com may not exactly correspond to the real garments in terms of image and colors due to the Internet browser or monitor used.

3.4 Prices are subject to change and will be as quoted on our site from time to time, except in cases of obvious error. Check the final price of sale before sending the relevant order form.

3.5 Orders made from a Country site different from the one you are shipping to, or to addresses to which the Vendor cannot ship, will be automatically cancelled.

4. Payments

4.1 Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order form.

4.2 In case of payment by Credit/Debit Card, our payment system ensures secure transactions, since all financial information (credit card number, expiry date, etc.) go directly to Stripe Inc. which guarantees the security of online transactions. Such financial information will not be used by the Vendor except for performing the procedure relevant to your purchase or issuing refunds in the case of returns in compliance with the exercise of your return right or for reporting cases of fraud to the police. The price for the purchase of products and the corresponding costs for shipping and delivery, as indicated in the order form, will be charged to your current account only when the purchased products are actually shipped.

5. Shipping and Delivery of the Products

For specific product shipping and delivery procedures see the Customer Service area. Please read these sections carefully. The information provided in these sections forms an integral part of these Terms and Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.

6. Customer Service

Please contact our Customer Service for further information: info@matuchocolate.com.

7. Consumer Rights and the Cooling-Off Period

7.1 If you are a Consumer, you may cancel your contract with the Vendor in relation to products purchased from matuchocolate.com, without any penalty and without specifying the reason, by notifying the Vendor in writing within fourteen (14) working days, beginning with the day after you received the products.

7.2 You should return the products to the Vendor within fourteen (14) working days from the date you notify the Vendor of the cancellation, in the same condition in which you received them and at your own expense. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

7.3 To return the products:

A. you should notify us in writing within fourteen (14) working days, (beginning with the day after you received the products) sending an email to info@matuchocolate.com;

B. the products should be returned in their original packaging;

C. the products should be returned to the Vendor within fourteen (14) working days following cancellation of the contract.

7.4 If you cancel the contract within the fourteen (14) working days cooling-off period pursuant to this Clause 7, we will process the refund due to you as soon as possible and, in any event within thirty (30) days of the day on which you gave notice of your cancellation. The Vendor will refund the price of the product in full, including the cost of sending the item to you. Opting for a Career different from that suggested by the Vendor, you will be responsible for the cost of returning the products to us, provided that the reason for the return is not because of an error on our part or because the item is faulty or defective.

8. Privacy

8.1 You will find information on how we process your personal data by visiting the Privacy Policy in the Customer Service Area.

8.2 You are advised to read, if you haven't already done so, our Terms and Conditions of Use which also contain important information on how we process the personal data of our users and on the security systems of matuchocolate.com.

8.3 For further information on our Privacy Policy you can contact us at info@matuchocolate.com.

9. Governing Law

These Terms and Conditions of Sale are governed by Italian law and in particular by Italian legislative decree no. 206 of 6 September 2005 on distance contracts and by Italian legislative decree no. 70 of 9 April 2003 on certain aspects related to e-commerce.

10. Amendments and updates

The Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new Terms and Conditions of Sale shall be effective as of the date of publication on matuchocolate.com.

11. Company Information

Amata Terra Snc

Via Francesco Petrarca, 24-28 – 83047 Lioni (AV), ITALY

Tax Code and VAT Number: IT 02812240642

 

Return Policy

Our purpose is to guarantee your full satisfaction. If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to return purchased products within fourteen (14) working days from the date on which you received them from matuchocolate.com. Returned items must be shipped back to the Vendor within fourteen (14) working days from the date you notify the return to the Vendor. The products may be returned by dispatching the package through the shipping agent indicated by the Vendor, or through another shipping agent.

1. Terms and Conditions of Return

The right to return products shall be deemed correctly exercised once the following conditions have been fully met:

A. we invite you to correctly fill in and submit the return request to the Vendor within fourteen (14) working days from the date of your receipt thereof;

B. the products are returned in their original packaging;

C. the returned items must be shipped back to the Vendor within fourteen (14) working days from the date of the return notification.

If you have fulfilled all requirements set forth above, the Vendor shall refund the entire price for the purchased products. Should you decide to use the courier indicated by matuchocolate.com you will not have to directly take care of the return shipping costs, which are at your expense. In this case, matuchocolate.com will pay the return shipping costs for you and will deduct from your refund the cost of return postage.

You will be notified if the returned products cannot be accepted. In this case, you may choose to have the products delivered to you at no expense to the Vendor. If you refuse the above delivery, the Vendor reserves the right to retain the products and the amount paid for your purchase of the products.

2. Refund Times and Procedures

After the Vendor has received the returned products and checked that the products meet all requirements, you will receive an e-mail that the returned products have been accepted. Whatever the form of payment you used (Credit/Debit Card, or PayPal), the refund procedure will start within 30 days from when the Vendor was informed of your decision to exercise your right to return the purchased products and once the Vendor has checked that the return was carried out in compliance with the above conditions. The time period for refunding the amount you paid for purchasing the returned products depends on the Credit Card company's policies. We would like to assure you, however, that the value date for the credit will coincide with the date of the original payment; therefore you will not suffer any interest loss.