A few of the most common questions asked.
Is Matù Chocolate suitable for diabetics?
We try to create chocolate that everybody can enjoy. Our bars are low GI and sweetened with organic coconut sugar (GI35). It is pure and not mixed with cane sugar (GI68). The coconut sugar absorb slowly into the bloodstream, providing sustained energy, not the sugar high and crash like cane sugar. This means when eaten in moderation they’re suitable for people with diabetes, however it is always best to check with your health practitioner. A 15g serving of Matù Chocolate contains around 3-5g of low GI sugar.
Does Matù Chocolate contain gluten?
No. All of our products are completely gluten free.
Are all Matù Chocolate products vegan friendly?
Yes. All our chocolate and desserts are free from all animal products and animal bi-products.
Does Matù Chocolate contain caffeine?
The cacao bean contains very small amounts of caffeine, but also contains theobromine (a similar alkaloid to caffeine). This ingredient is far less stimulating to the central nervous system than caffeine, therefore most people would not notice these small amounts. However, if you’re iper-sensitive to caffeine it’s probably best to avoid cacao.
Does Matù Chocolate contain nuts?
Not all products contain nuts but Matù Chocolate is made in a facility that also handles cashew nut.
Is Matù Chocolate suitable for children and pregnant women?
Matù Chocolate is free from dairy, soy, gluten and contains only natural and 100% organic ingredients, so it is suitable for children and pregnant women. Whilst we like to think of ourselves as raw chocolate experts, if you or your child have specific dietary requirements or allergies, we recommend seeking qualified medical advice.
SHOPPING & SHIPPING
How can I pay for my online order?
You can pay via PayPal, credit card or bank transfer.
I tried to order, but I got an error...
If you are paying via PayPal and you are having problems completing your order, ensure that your PayPal account is set up correctly and connected to a funding source. Also check that the address provided to Matu Chocolate matches your PayPal address exactly.
If you are still having problems, we recommend using a credit card to complete your purchase. If this does not solve your error, please contact us on +39 0827 42998 or email@example.com.
Do you ship internationally?
Yes! We currently ship directly to all European destinations - Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.
Outside Europe? please send us your order enquiry through our Contact page and we'll see what we can do.
When should I expect delivery of my online bar purchase?
Online chocolate bar orders for delivery are dispatched from our business premises with SDA services within 1-2 business days (excluding public holidays) on receipt of payment. You can check the route of your chocolate, on the courier’s website, through the tracking number that we notify you. We ship from Monday to Wednesday to prevent the chocolate remains at the weekend in the courier warehouse.
I would like to place a wholesale order for my business.
We’d be happy to help. Please visit our CONTACT page and select your enquiry type.
How much is delivery?
Delivery of our chocolate in all Italy, we have a flat rate shipping cost of € 9 for amount of purchase less of € 42. For purchase above 42€ the cost of delivery is free.
For delivery outside Italy, to te rest of Europe and worldwide please send a email to firstname.lastname@example.org and we'll send a quotation quickly.
THE CHOCOLATE, THE INGREDIENTS AND HOW WE MAKE IT.
What is matural method?
The matùral method is another way to make chocolate. Based on the ingredients and how to process cocoa beans. A fusion of the technique of the raw food preparation and the art of making bean to bar chocolate. delicate process with very simple steps. We process only in smaller batches, 10 kg at a time and only cocoa beans that have been collected, fermented and dried for this type of process. The beans are selected by hand, are "toasted" at 4°C for few hours. The peel is removed, reduced in nibs. They are pre-refined and then in the mill together with the other ingredient to achieve the right micron. There is not a real conching. Working with the best aromatic cocoa beans is very easy and simple: we do not need to remove bitter characteristics. They are made of blocks and left aging for about a month. Delicate and short process, basically 3 hours of processing of the beans at temperatures below 42 ° C and one month of aging. We prefer to avoid the term raw and talk rather low impact or cold processed.
What is Lucuma?
Beloved by the Incas, lucuma is a super nutritious Peruvian fruit that contains beta carotene, iron, zinc, vitamin B3, calcium, and protein. Viewed as a symbol of fertility and creation, lucuma was called the “Gold of the Incas” and was used for a variety of applications. Recent research shows that lucuma may be helpful for supporting skin health, blood sugar, and even cardiovascular health. Lucuma in its whole form looks similar to an avocado, with a hard green exterior covering the sweet, soft fruit. The flesh is yellow and has a texture that is slightly reminiscent to that of a dry egg yolk. Many people say the taste of lucuma reminds them of a cross between caramel and a sweet potato. While it does contain a mellow sweetness, it’s low on the glycemic scale and typically suitable for diabetics. Lucuma is grown sustainably in this region without the use of pesticides and is intercropped with other plants to provide a wider benefit for farmers.
Does Matù Chocolate use fairly traded ingredients?
At Matu chocolate we select our raw materials from companies that apply income ethical and sustainable practices for all workers involved. Almost all of our main ingredients are fair trade or produced under fair trade conditions from small plantation growers. We try to check and verify with our resources available that everyone involved in the production and supply are getting the right price for their goods and services.
Where are your ingredients sourced?
All of our ingredients are certified organic and fairtrade, where possible. We source our ingredients from several countries:
- Cacao beans and cacao butter from Ecuador and Bali
- Coconut Sugar from Bali
- Coconut from Sri Lanka
- Vanilla pods and pink pepper from Madagascar
- Liquorice from Calabria
Is Matù Chocolate packaging eco-friendly?
Matù Chocolate loves our loved earth, as much as it loves your insides. And all the packaging was designed with this in mind. The packaging is eco-friendly and innovative, made with biodegradable and full home-compostable, derived from renewable pulp of eucalyptus trees, which surrounds and protects the aromas of chocolate bars from moisture and ensuring high product shelf life.
How is Matù Chocolate best stored?
It’s good to remember that all our chocolate is free of preservatives. Because of that they have special care instructions. Your chocolate needs to be stored in a cool, dark place between 18 - 20°C. Specially the Curcuma Golden Milk has a very low melting point, so your chocolate will become soft if it gets hot. The refrigerator is a safe place for your treats as the quality and texture will not be affected. But be sure to keep it away from any strong odours, as chocolate and cacao absorb odours. If you receive a chocolate package from us that is warm to touch, do not open it straight away. Transfer to a refrigerator for an hour or two before opening
What percentage cacao is Matù Chocolate?
Depending on the flavour the cacao percentage varies from 45% to 80%. Please refer to individual bar flavours for details.
Which sweeteners do you use?
Our products are free from refined white sugar, instead we use natural sweeteners. Our favorite natural sweeteners are sugar of coconut flowers nectar and lucuma. In combination with other natural ingredients create an original taste.