Politiche di reso
For all the orders submitted from the European Union, directive 2011/83 provides the customer with a right of withdrawal within 14 days from the delivery.
Amata Terra Snc extends this right to all the orders placed at matuchocolate.com, wherever in the world they origin.
1. GENERAL CONDITIONS
We have made every effort to display as accurately as possible the color, the shape and the other physical features of our products that appear on our website. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any features will be completely accurate.
All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately at email@example.com.
Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.
Items should be returned in their original packaging to ensure they are adequately protected in transit.
2. PROCESS A RETURN
In order to process your return, please contact us at firstname.lastname@example.org. We will promptly get back to you with all the information you need.
In any case, returns shall be addressed to:
Amata Terra Snc
Via Francesco Petrarca, 24-28
83047 Lioni (AV)
To process your return, we suggest you to get in contact with our Career. In case you opt for a different Career, we could not refund the cost you incurred to return the item.
Customers from outside the EU should fill in 5 copies of the Returns Proforma invoice with item descriptions and unit values. These forms are necessary for Customs clearance and will have to be handed to the courier.
3. RECEIVING A REFUND
After our warehouse has received your return and verified that all of the conditions have been met, you will be refund within 30 days.
Your refund will be credited to the original purchaser’s credit card or on the bank account you provided and will include both the price of the item and the shipping costs. Outside the EU, customs duties are non-refundable.